Refund and Cancellation Policy

1. Order Cancellation

  • Customers may request an order cancellation within 24 hours of placing the order, provided that the order has not been processed or shipped.
  • To request a cancellation, please contact our customer support team at mannachemicalssales@gmail.com or call +91 97100 70007 / 044 3500 2449 with your order details.
  • Once an order has been processed or shipped, it cannot be canceled.

2. Refund Policy

  • Defective or Damaged Products: If you receive a defective or damaged product, you must notify us within 7 days of delivery with supporting images or videos. We will review the request and, if approved, offer a replacement or refund.
  • Incorrect Products: If you receive an incorrect product, you must report it within 7 days of delivery. We will arrange for a replacement or issue a refund after verification.
  • Non-Refundable Items: Certain items, including opened or used chemicals, customized orders, and clearance sale items, are not eligible for refunds.
  • Refunds will be processed through the original payment method within 7-10 business days after approval.

3. Return Process

  • To initiate a return, contact our support team at mannachemicalssales@gmail.com or call +91 97100 70007 / 044 3500 2449 with your order details and reason for return.
  • The product must be returned in its original packaging, unused, and in resalable condition.
  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product sent).

4. Exchange Policy

  • If you wish to exchange a product for another, please contact us within 7 days of delivery.
  • Exchanges are subject to product availability and may incur additional costs.

5. Contact Information

For any refund or cancellation inquiries, please reach out to us:

  • Company Name: Manna Chemicals and Drugs Pvt Ltd
  • Email: mannachemicalssales@gmail.com
  • Phone: +91 97100 70007 / 044 3500 2449
  • Address:
    Plot No. B1, Mogappair Industrial Estate,
    5th Street, Reddypalayam Road,
    Mogappair West, Chennai-600037

Manna Chemicals and Drugs Pvt Ltd reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.